Isella Salon & Spa and COVID-19
Why isn't the service or treatment I usually get available?
To ensure all our services can be performed while adhering to the requirements in place to prevent the spread of COVID-19, we've temporarily streamlined our treatment offerings. We are hopeful we can expand our treatment menu in the coming weeks. In the mean time, we are happy to suggest alternative services to meet your needs.
Why can't I book a massage or hair appointment yet?
Relaxation massage therapy, which is what we offer at Isella, is not part of Washington State's Phase 2 reopening plan. Because we do not have a definitive date for when we can start offering massage services, we are holding off on scheduling appointments at this time.
Our wonderful stylist, Krista, is currently on maternity leave. We eagerly look forward to announcing her return!
Your marketing indicates “by appointment only”. Can I still get products?
Yes! We prefer that you order products in advance by giving us a call, emailing firstname.lastname@example.org, or by sending us a message on Facebook or Instagram. We can have your product pre-paid and ready for pickup so you can “grab and go”.
Why has your pricing changed?
Isella Salon & Spa is committed to being the cleanest, safest, and highest quality spa in Kitsap County. In order to adhere to the strict cleaning and safety requirements necessary at this time, we have lengthened our appointment times, made the investment into facility upgrades, and purchased additional equipment to keep both staff and guests safe. Because of this, it was necessary to adjust pricing for some services.
What forms of payment are you accepting?
We are discouraging the use of cash at this time. We encourage all guests go to IsellaSalonSpa.com, log into your account, and update your billing information with us. This will allow us to run the card you have on file instead of physically swiping your card. We are working with our software provider, MindBody, to explore touchless payment options as well.
What is the spa doing to keep me safe during my treatment?
Isella Salon & Spa has always been proud of our rigorous cleaning and disinfection procedures, which went above and beyond industry standards. We have heightened our precautions to adhere to the State's new requirements and the guidelines of the International Spa Association. These precautions include:
Complete sanitation of each treatment room in between services.
Complete sanitation of the retail, front desk, spa, bathrooms, and employee areas every hour.
Upgraded HVAC filtration system and Dyson air purifiers in the retail area, salon, and service rooms.
Installation of touchless hand sanitizer and soap dispensers throughout the facility.
All staff wearing PPE at all times, including service providers in masks/goggles/gloves and changing clothes between services.
Will the arrival/check-in process be different?
Yes. We are asking that all guests do the following when arriving for their appointments:
Do not arrive early. If you arrive early, please wait in your car until your appointment time.
Wearing a mask is mandatory. If you forget your mask, we can provide you with one.
Sanitize your hands immediately when you arrive. Please do not wear medical gloves, as they may have been contaminated before you arrived for your appointment.
You will have your temperature taken and we will conduct a symptom screening prior to your appointment.
No self-serve beverages will be provided at this time, but we will have bottled water available.
Are the spa staff being tested for COVID-19 and/or are they having their temperature checked before work?
All staff members undergo a temperature check and symptom screening before they begin work for the day. Any staff failing a temperature check or exhibiting symptoms is required to get tested for COVID-19 before returning to work.
Do you still have a same-day 50% cancellation fee?
If you are experiencing any symptoms of illness – even allergies – please call us as soon as possible to cancel your appointment. We are temporarily waiving the same-day cancellation fee if an appointment is cancelled due to health concerns. However, because we do have a waiting list for appointments, please be considerate of our staff and give us as much notice as possible. Multiple “no call, no shows” will still result in a charge equal to 50% of the service.
My service provider can usually squeeze me in for a shorter time frame. Why can't you do that now?
Due to the extra sanitation and safety measures we are currently required to carry out, we are unable to shorten any appointment times.